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Your Rights and Our Policy Commitments

tajsatta operates within a clear legal framework so you know exactly where you stand — from how your account data is held, to how disputes are handled, to…

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tajsatta Your Rights and Our Policy Commitments
POLICY CONTACT

Reach Us on Legal or Policy Matters

If you have a question about these terms, want to exercise a data right, or need to raise a formal policy complaint, our support team has dedicated paths for legal and account…

Email Support Send your policy or data query to our legal support address. Include your registered account email so we can locate your record and respond with the correct information within 24 hours.
Live Chat Our chat agents can log a formal policy request on your behalf during support hours. They will escalate data-rights requests and account-access disputes to the relevant internal team the same day.
Formal Written Notice For serious disputes or legal notices, submit via the written-notice form in your account settings. This creates a timestamped record and triggers our formal dispute review process within 5 working days.
ACCOUNT SECURITY PRACTICES

How We Protect and Handle Your Data

Security and transparency are not afterthoughts at tajsatta — they are built into how we store data, manage cookies, and handle every account interaction.

Data Storage

Your personal details and transaction records are stored on encrypted servers. We do not sell or share your data with third parties for marketing purposes, and access is restricted to authorised internal teams on a need-to-know basis.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage or withdraw cookie consent at any time via the cookie preferences panel in your account settings.

Account Security

Two-factor authentication is available for all accounts. We flag unusual login attempts automatically and send an alert to your registered email, giving you the option to freeze account access immediately if a login was not yours.

Data Retention

We retain account and transaction data for the period required by applicable Indian financial regulations. Once that period expires and your account is closed, personal data is deleted or anonymised in line with our retention schedule.

Your Rights

You can request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion where our legal obligations permit it. Submit these requests through live chat or the written-notice form and we will respond within 7 working days.

Policy Updates

When our legal terms change, we send a notice to your registered email at least 14 days before the new version takes effect. The updated terms are also posted to this page with a clearly marked effective date.

Common Legal and Policy Questions

These are the questions we hear most often about our terms, data handling, and account rights. If yours is not here, contact us via chat or email and we will respond with a clear answer tied to your specific account.

Access depends on local law in your state. We make our services available where local law permits. Check the current regulations in your area before opening an account, as rules can vary across Indian states.

We collect your name, email address, phone number, and payment identifiers such as your UPI ID or Paytm-linked number. We also log device and session data to detect fraudulent login attempts and keep your account secure.

Submit a data-access request through the written-notice form in your account settings or via live chat. We will compile your data record and send it to your registered email within 7 working days of receiving the request.

Yes, where our legal obligations permit it. If you close your account and the mandatory retention period under Indian financial regulations has passed, we will delete or anonymise your personal data. Contact support to initiate this process.

Every UPI, Paytm, and PhonePe transaction is logged with a timestamp, amount, and reference ID. These records are kept for the period required by applicable regulations and are visible in the transaction history section of your account.

We send an email to your registered address at least 14 days before any new terms take effect. The updated version is also published on this page with a clear effective date so you can review the changes before they apply.

Use the written-notice form in your account settings to submit a formal dispute. This creates a timestamped record and triggers our internal review. We aim to issue a substantive response within 5 working days of receipt.

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